100 Night Comfort Guarantee.
Choosing a new mattress is a big decision. That's why selected mattresses come with our 100 Night Comfort Guarantee, giving you time to settle in and discover the comfort that's right for you.
Time to Settle In
Give your body time to adjust to your new mattress and discover how it feels night after night.
Comfort Exchange
If the feel isn't quite right, you can request an exchange for an alternative mattress, subject to the guarantee terms.
Expert Support
Our Mattress Medics® can help you understand your options and choose a more suitable level of comfort.
How the guarantee works.
A new mattress can take a little getting used to. Here's what happens if you decide the comfort isn't quite right.
Sleep on it.
Enjoy your new mattress for at least 30 nights. This allows time for the mattress to settle and for your body to adjust.
Talk to us.
If you're still not comfortable, contact our team between nights 30 and 100. We'll help you explore an alternative mattress that better suits your needs.
Make the exchange.
Once your exchange has been arranged, we'll deliver your replacement mattress and collect the original at the same time. A £95 collection and restocking fee applies.
100 Night Comfort Guarantee Terms & Conditions
We want you to shop with confidence. Please read the following conditions carefully to understand how our comfort exchange guarantee works.
Eligibility
The 100 Night Comfort Guarantee applies only to selected mattresses purchased from Sleep United. Eligibility is indicated on the individual product page. The guarantee applies to the mattress only, unless expressly stated otherwise.
Minimum Trial Period
We ask that you sleep on your new mattress for a minimum of 30 nights to allow your body time to adjust to the new comfort and support.
Comfort exchange requests must be made between 30 and 100 nights of receiving your mattress.
One Exchange Per Purchase
The guarantee permits one comfort exchange per eligible mattress purchase.
Once an exchange has been completed, the replacement mattress is not eligible for a further exchange under this guarantee.
Choosing Your Replacement Mattress
You may select an alternative mattress from our available collection.
If the replacement mattress is more expensive, you will be required to pay the difference in price before the exchange takes place.
If the replacement mattress is less expensive, no refund or credit will be given for the difference in price.
Mattress Condition
Mattresses presented for exchange must be clean, hygienic and in good condition. They must be free from stains, marks, damage or contamination of any kind.
We reserve the right to refuse an exchange under this voluntary guarantee if the mattress does not meet these conditions.
Mattress Protector Requirement
A suitable mattress protector must be used throughout the trial period.
Failure to use a mattress protector may invalidate eligibility for an exchange under this guarantee.
Collection and Restocking Fee
A £95 collection and restocking fee applies to each comfort exchange.
This charge must be paid before the exchange is arranged and is separate from any additional amount payable for a more expensive mattress.
Delivery and Collection
Once your exchange has been agreed and any applicable charges have been paid, we will arrange delivery of your replacement mattress and collection of your original mattress at the same time.
The original mattress must be accessible and ready for collection when our delivery team arrives.
Comfort Exchange, Not a Refund
The 100 Night Comfort Guarantee is a voluntary comfort exchange scheme, not a money-back trial.
Refunds are not offered under this guarantee where a customer simply wishes to change the comfort or firmness of their mattress.
Your Statutory Rights
This guarantee is provided in addition to your statutory consumer rights and does not affect those rights.
Your legal rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods remain unaffected. Nothing in these terms limits or excludes those rights.
Please contact Sleep United if you would like assistance with a comfort exchange or have any questions about the guarantee.
Not sure which comfort level is right?
Our Mattress Medics® are here to help. Whether you prefer something soft and cushioning or firmer and more supportive, we'll help you make a confident choice from the start.
Find your perfect night's sleep.
Explore our mattress collection and choose with greater confidence, knowing that expert advice and comfort reassurance are part of the Sleep United experience.
Shop Mattresses