Good questions. Straight answers.

Open coil mattresses use interconnected springs that move together. They're generally more affordable but can transfer more movement across the mattress.

Pocket sprung mattresses contain individual springs housed in fabric pockets, allowing them to respond more independently to your body. This can improve contouring and reduce movement transfer between sleeping partners.

A higher spring count doesn't automatically mean a firmer or better mattress. Spring tension, construction and comfort fillings all matter.

The best firmness depends on your sleeping position, body weight and personal preference.

Side sleepers often prefer some cushioning around the shoulders and hips. Back sleepers usually benefit from balanced support, while front sleepers may prefer a firmer feel to help maintain comfortable alignment.

Read our mattress firmness guide for more advice.

Memory foam is a pressure-responsive material that gently contours to your body, helping distribute weight and relieve pressure.

Traditional memory foam can retain more heat than some other mattress fillings, although modern designs may include cooling covers, ventilation and alternative foam formulations.

The overall feel and temperature depend on the complete mattress construction, not just the presence of memory foam.

Latex is a resilient, responsive material used in mattress comfort layers and toppers. It can be made using natural rubber latex, synthetic latex or a combination of both.

Latex generally offers a more buoyant, responsive feel than traditional memory foam and can be a good option for customers who prefer cushioning without a deep sinking sensation.

There's no fixed rule that every mattress must be replaced after seven years. Its useful lifespan depends on its quality, construction, care and how it has been used.

Consider replacing your mattress if it develops significant sagging, no longer supports you comfortably, or shows signs of wear that affect your sleep.

Using a good mattress protector and following the manufacturer's care instructions can help keep it in better condition.

Yes. Our room-of-choice delivery service means our team can bring your new mattress or bed to the room where you need it, including upstairs where safe access allows.

Please ensure stairways, hallways and doorways are clear and that the item can physically fit through the access route.

We generally aim to deliver within 7–14 days, unless a different timescale is shown on the individual product page.

Delivery arrangements and updates are provided to help you prepare for arrival.

Yes. We offer an optional assembly service for customers who would prefer our team to put their new bed together.

Assembly starts at £40, with packaging removal available as an additional service. Please check the current options and charges at checkout.

Find out more on our Our Services page .

Yes. We offer an optional old bed and mattress removal service when delivering your new purchase.

Prices depend on the size and type of items being collected. You can select the appropriate option at checkout.

Please remove bedding and prepare old items for collection as instructed.

Visit Our Services for further information.

Packaging removal is available as an optional service. If you'd prefer us to take away the packaging after assembly, please select the appropriate service during checkout.